Return Policy

Our return policy is simple. If you are not satisfied with your purchase for any reason, just contact us by phone or email to get a return authorization number and return your item within 30 days of delivery to you. We will refund your full purchase price of the item.

If you wish to return your item after 30 days, a merchandise credit will be issued. The item must be returned in the original packaging and cannot appear used or be damaged or abused in any way in order to receive a full refund. Shipping and handling are not refundable. Items must be returned by a prepaid/insured traceable source, such as, FedEx, UPS or USPS Priority Mail. We are unable to accept returns after 60 days.

All custom items are final sale (i.e. Badges, Helmet Shields, Imprinted, or Embroidered items, etc.). Certain items are eligible for up to a 25% restocking fee. These include, but are not limited to 5.11 Tactical items.

PLEASE NOTE* Due to the Hazardous Material, Road Flares are not a returnable item.

To Return Items:

1. Send the item in its original packaging.

2. Pack the item carefully so that it will not be damaged during the return shipping process. Include a copy of your invoice and the RA#.

3. Use a secure shipping method to send the item so that it can be tracked. We are not responsible for items lost during shipping, and cannot process your return until the item is received back at our return center.

All returns should be sent to the following address:

Emergency Responder Products

Attn: RETURNS

175 Bethpage Sweet Hollow Road

Old Bethpage, NY 11804

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CANCELING AN ORDER If you cancel an order prior to receiving your merchandise, but after the order has shipped, you will be responsible for round-trip shipping costs.



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Acceptance of Terms
Emergency Responder Products LLC, reserves the right to accept or reject any and all orders, regardless of the manner in which the order is made. Emergency Responder Products reserves the right to update these Terms and Conditions ("TAC") at any time without notice to you. The most current version of the TAC can be reviewed on the "polices" our web pages.


Place of Sale
Orders become valid, and the sale shall be deemed made in Old Bethpage, Nassau County, New York, subject to the terms set forth herein, when accepted by Emergency Responder Products LLC. All sales are subject to the laws of the New York State, and the United States Government and other relevant foreign laws. The venue for all disputes shall be in the courts of New York. No change, modification or revision of your order shall be valid unless agreed to in writing by Emergency Responder Products LLC. Any terms and conditions set forth in the buyer's purchase order shall not materially alter terms and conditions set forth herein.



Restrictions on the Sale of Specific Products
The United States Government restricts the sale of certain products to international destinations in which an export license must be obtained by Emergency Responder Products prior to order processing. Orders for international destinations are subject to review by Emergency Responder Products and will be processed in compliance with all United States International Trade Regulations. All transactions are subject to screening against all published Denied Parties Listings made available by the United States Government. 



Emergency Responder Products restricts the sale of selected products such as, but not limited to, embroidered apparel, badges, nameplates, insignia, emblems, and collar pins that identify the holder or wearer as a member of any law enforcement agency. Orders for such products must be submitted on department letterhead, and with a copy of official identification. Please call our Customer Service Department at 1-877-572-9592 for more details. When you place an order for products that are subject to any legal restrictions, you warrant to us that you are authorized to make such purchase, and you are in compliance with all local, state and federal laws concerning same. As a double check to protect the public, please understand that we may verify employment of any person ordering such items. We apologize for any inconvenience this may cause.



Restriction on Purchase or Possession of Body Armor It is generally against Federal Law for a person convicted of a violent felony to purchase or possess body armor. In addition, various States also have laws restricting the purchase or possession of body armor by persons convicted of certain felonies, other crimes of violence, or drug crimes. By purchasing body armor from Emergency Responder Products, you acknowledge and certify that (i) you have no felony convictions, (ii) you have not been convicted of any other crime that would restrict your ability to purchase or possess body armor under any Federal or State law, (iii) you do not intend to use the body armor for any criminal purpose and (iv) you are over 18 years old. Emergency Responder Products reserves the right, in its sole discretion, to refuse to sell body armor to any person. Additionally, the sale of body armor to residents of Connecticut is restricted to in-person sales, unless the sale is made to certain law enforcement or military personnel.



Links To Third Party Websites
As a convenience to you, this website contains links to third party websites that are not owned, operated or controlled by Emergency Responder Products. By including these links Emergency Responder Products is not endorsing or approving such websites. Emergency Responder Products shall not be liable or responsible for any loss or damage resulting from your use of any third party linked website or from any information, products or services made available on any such linked website. Emergency Responder Products makes no representations or warranties, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement, regarding any third party linked website or any information, products or services made available through any such linked website. By clicking on a link to another website you will leave this website.



Pricing on the Website
Although every effort is made to keep our website error-free, occasionally a mistake will occur. In the event of an error, we reserve the right to correct the error.



Have More Questions?
Contact Us


877-572-9592 or email us at customerservice@911erp.com

Return Policy | Emergency Responder Products